For Dial-a-Ride users with speech or hearing impairments or for medical return appointment schedulers, this feature will allow you to chat with a Dispatcher to schedule, change or cancel a ride.
Paratransit service is available within ¾ of a mile of all Fixed Routes seven days a week. Dial-a-Ride operates comparable hours to Fixed Route. Specific times vary by geographic area.
There is no service on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Service ends early on Christmas Eve.
Reservations and changes to reservations are accepted.
*During weekdays staff is available to answer calls regarding cancellations and questions until 8 PM and voicemail for cancellations will be checked until 8 PM.
Accessible formats of the application are available by request by calling 320.251.1499 or email [email protected].
Year-round and under any condition.
Under certain conditions based on a disability.
When a disability is temporary for a limited, specific amount of time due to post-operative recovery, broken bones, etc.
When visiting and staying in the Metro Bus service area. Must prove eligibility by presenting an identification card from their local public transportation program, or prove mobility impairments, such as use of a wheelchair or other mobility aid. Using the service longer than 21 days in a 365-day period of time requires completion of an application.
Will receive an identification card that includes name, certification type and expiration date and the Dial-a-Ride guide. Changes in disability status or address change must be communicated to Metro Bus.
If an applicant is denied certification or recalled, the person may reapply if there are substantial changes in physical or mental capabilities.
Passengers utilizing transportation services offered by Metro Bus have an expectation of privacy.
Metro Bus respects the privacy of its passengers and will not share any passenger information with others without expressed written authorization to release such information from the passenger.
We realize agencies and/or other individuals may contact Metro Bus on behalf of customers for various reasons such as to schedule or cancel rides, discuss and appeal no-shows, discuss changes in mobility and/or discuss incidents or accidents that occur on the bus.
If customers wish to allow Metro Bus to speak with anyone other than them regarding their use of Metro Bus services, the passenger must complete the Passenger Release of Information Authorization Form and return to Metro Bus. Forms can be faxed to 320-257-4583, emailed to [email protected] or mailed to Metro Bus Mobility Training Center, 700 West St. Germain, Suite 100, St. Cloud, MN 56301.
Subscription Service is an automatic ride scheduling service and may be available for those who travel to the same place, at the same times, several days a week. To be considered for Dial-a-Ride Subscription Service, all of the following criteria must be met:
To be considered for a Subscription Service, please complete the following form:
Subscription Service requests are reviewed the first Monday of each month and the five working days following. Approval is based on meeting the set criteria, as well as the availability of service.
Subscription trips may be put on hold for up to 30 days. If a rider does not resume subscription trip within 30 days, it will be removed and rescheduled through the subscription trip request process. Subscriptions have no expiration. If there are any changes made to the subscription (day, time or destination) it may be canceled and will be reinstated if there is availability. If a rider cancels 50% or more of their trips in the month, subscription service may be removed.
A Personal Care Attendant is someone who provides care for the certified individual and is necessary to the individual’s mobility. One PCA can accompany a certified Dial-a-Ride rider at no charge. An individual’s certification should indicate he or she may, at times, require a PCA. When you schedule your ride, inform the dispatchers if your PCA will be accompanying you. The PCA must board and exit at the same locations as the rider.
A companion is a family member or friend who rides along. More than one companion may ride if there is capacity on the vehicle. Each companion must pay a fare each time they ride and must board and exit at the same location as the rider. When scheduling your ride, inform the dispatcher of any companions you wish to ride along.
A family member or friend serving as your personal care attendant (PCA) isn’t considered a companion.
Trips must be canceled as far in advance as possible. If a scheduled trip will not be used, it must be canceled at least two hours in advance to avoid a no-show.
Dial-a-Ride customers may choose Curb-to-Curb service instead of the Door-through-Door service. Curb-to-Curb service offers passengers the option to select the level of assistance that best meets their needs. This service is perfect for those who are able to move between the building and bus without assistance from the Bus Operator and who prefer a higher level of independence in their travels.
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Commuter bus service to Big Lake, Minnesota Twins baseball games, and Minnesota Vikings football games is available from the Metro Bus Transit Center.
Offering service to destinations throughout the country’s heartland and connects from the Metro Bus Transit Center.
