Subscription Service is an automatic ride scheduling service and may be available for those who travel to the same place, at the same times, several days a week. To be considered for Dial-a-Ride Subscription Service, all of the following criteria must be met:
- Certified to use Metro Bus Dial-a-Ride, except those with Temporary or Visitor certifications
- Request is for travel to the same destination at the same time—at least three times a week
To be considered for a Subscription Service, please complete the following form:
Subscription Service requests are reviewed the first Monday of each month and the five working days following. Approval is based on meeting the set criteria, as well as the availability of service.
Subscription trips may be put on hold for up to 30 days. If a rider does not resume subscription trip within 30 days, it will be removed and rescheduled through the subscription trip request process. Subscriptions have no expiration. If there are any changes made to the subscription (day, time or destination) it may be canceled and will be reinstated, if there is availability. If a rider cancels 50% or more of their trips in the month, subscription service may be removed.
PERSONAL CARE ATTENDANT (PCA)
A Personal Care Attendant is someone who provides care for the certified individual and is necessary to the individual’s mobility. One PCA can accompany a certified Dial-a-Ride rider at no charge. An individual’s certification should indicate he or she may, at times, require a PCA. When you schedule your ride, inform the dispatchers if your PCA will be accompanying you. The PCA must board and exit at the same locations as the rider.
CANCELING A SCHEDULED TRIP
Trips must be cancelled as far in advance as possible. If a scheduled trip will not be used, it must be cancelled at least two hours in advance to avoid a no-show.