PERSONAL CARE ATTENDANT (PCA)
A Personal Care Attendant is someone who provides care for the certified individual and is necessary to the individual’s mobility. One PCA can accompany a certified Dial-a-Ride rider at no charge. An individual’s certification should indicate he or she may, at times, require a PCA. When you schedule your ride, inform the dispatchers if your PCA will be accompanying you. The PCA must board and exit at the same locations as the rider.
A companion is a family member or friend who rides along. More than one companion may ride if there is capacity on the vehicle. Each companion must pay a fare each time they ride and must board and exit at the same location as the rider. When scheduling your ride, inform the dispatcher of any companions you wish to ride along.
A family member or friend serving as your personal care attendant (PCA) isn’t considered a companion.
CANCELING A SCHEDULED TRIP
Trips must be cancelled as far in advance as possible. If a scheduled trip will not be used, it must be cancelled at least two hours in advance to avoid a no-show.