SCHEDULING A RIDE

• Every effort will be made to schedule trip requests at the specific time desired. Earlier or later pick-up times may be suggested due to system capacity limitations.
• All trips are scheduled to carry as many passengers as possible.
• All passengers should be ready and waiting at the start of the pick-up window, at the door giving inside access to the building, of the location where they are being picked up.
• Operators do not take appointments or make changes.
• Dial-a-Ride does not provide emergency medical transportation.

PROVIDE THIS INFORMATION

• Passenger name
• Date of ride
• Origin address
• Destination address
• Desired destination arrival time
• Whether a companion or Personal Care Attendant (PCA) will be accompanying for each trip scheduled

SUBSCRIPTION TRIPS

Subscription Service is an automatic ride scheduling service and may be available for those who travel to the same place, at the same times, several days a week. To be considered for Dial-a-Ride Subscription Service, all of the following criteria must be met:

• Certified to use Metro Bus Dial-a-Ride, except those with Temporary or Visitor certifications
• Request is for travel to the same destination at the same time—at least three times a week

To be considered for a Subscription Service, please complete the following form:

Subscription Service requests are reviewed the first Monday of each month and the five working days following. Approval is based on meeting the set criteria, as well as the availability of service.

Subscriptions have no expiration. If there are any changes made to the subscription (day, time or destination) it may be canceled and will be reinstated if there is availability. If a rider cancels 50% or more of their trips in the month, subscription service may be removed.

PERSONAL CARE ATTENDANT (PCA)

A Personal Care Attendant is someone who provides care for the certified individual and is necessary to the individual’s mobility. One PCA can accompany a certified Dial-a-Ride rider at no charge. An individual’s certification should indicate he or she may, at times, require a PCA. When you schedule your ride, inform the dispatchers if your PCA will be accompanying you. The PCA must board and exit at the same locations as the rider.

COMPANIONS

One companion may ride with a certified Dial-a-Ride individual. Additional companions may ride if there is sufficient vehicle capacity as determined by the Dial-a-Ride Dispatcher. Companions are required to start and end their trip with the certified user and pay the one-way trip fare each time they ride.

A family member or friend serving as your personal care attendant (PCA) isn’t considered a companion.

CANCELING A SCHEDULED TRIP

Trips must be canceled as far in advance as possible. If a scheduled trip will not be used, it must be canceled at least two hours in advance to avoid a no-show.

DIAL-A-RIDE SERVICE AREA

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