BUS STOPS

BUS STOP ONLY POLICY

To maximize bus schedule reliability, Metro Bus only picks up and drops off passengers at signed bus stops. There are more than 700 bus stop signs along Metro Bus routes. To let the driver know you wish to exit the bus, pull the yellow stop request cord. The driver will let you off at the nearest signed bus stop.

BUS SHELTERS

Bus shelters are great for protection from the elements or relaxation while you’re waiting. Step out of the shelter when you see your bus approaching so the driver can easily see you. This will help ensure that you’re not missed and allow you to be ready to board and pay your fare quickly.

IDENTIFY YOUR ROUTE AT THE BUS STOP

Bus stop signs identify the routes served by that stop with route number stickers. Bus schedules and the system route map show bus stop locations along each route.  Most routes have signed bus stops every 2-3 blocks in urban neighborhoods and 4-6 blocks along less dense corridors. Each bus stop has a unique ID located on the lower left corner. This ID can be used to obtain schedule information, when calling Metro Bus or using the online Trip Planner.

RIDER SAFETY

Be considerate and follow these Metro Bus simple, common sense rules.

  • No possession of dangerous substances or firearms. (Exception: A person who has a concealed carry permit issued under MN Statutes 624.714 may possess a concealed firearm.)
  • Keep arms, legs and personal items out of the aisles.
  • Fold and secure strollers under or between seats.
  • Do not stand in the stairwells.
  • No feet are allowed on the seats.
  • No eating or drinking, unless the drinks are in a covered mug or resealable bottle.
  • No smoking on any Metro Bus or Metro Bus property, including the Transit Center. A smoking shelter is provided at the Transit Center.
  • No loud or offensive language. No radios without earphones.
  • No rollerblades or in-line skates may be worn on any Metro Bus.
  • Animals are allowed only if they are in a carry-on kennel.
  • You may ask your bus driver questions, however, please refrain from carrying on a conversation when the bus is in motion.
  • No loitering on Transit Center property. Violators will be cited for trespassing.
  • Assistive animals are allowed on the bus.

If a passenger violates any of the above policies, the driver may refuse boarding or may ask the passenger to leave the bus. Metro Bus may prosecute any person who violates the law.

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ACCESSIBILITY

All of our Fixed Route buses are wheelchair accessible. Dial-a-Ride certified customers who need PCA assistance to travel on the Fixed Route are given a special ID card to show the driver. This card allows the PCA to ride free. Please call 320.252.1010 to request an ID for your PCA.

BOARDING THE BUS

Customers requiring the lift or ramp should be prepared to board first. While waiting to board, position yourself 7 to 10 feet from the curb. This allows enough room for the lift or ramp to be deployed properly. Metro Bus Fixed Route drivers are trained in operating accessible features.

When the lift or ramp is lowered, the driver will indicate when it is safe to board. The lift will beep when it is in motion. If you use a wheelchair, we recommend that you back the chair onto the lift, however, it is acceptable to board facing the driver. Make sure your brakes are locked. Handrails are provided for extra safety. An attendant may ride on the lift with you and help you secure the safety belts.

Each Fixed Route bus has two spaces for passengers in wheelchairs. These spaces include chair securements and safety belts for your protection. The driver is required to make sure your chair is secured. The lap belt should be used at all times, unless it is physically impossible to do so.

If more than two passengers in wheelchairs need the bus, the driver will tell any others when the next bus is scheduled to arrive. If the waiting time is longer than 30 minutes, the driver will arrange an alternate vehicle to serve those customers.

EXITING THE BUS

To let the driver know you wish to exit the bus, pull the yellow stop request cord. The driver will let you off at the nearest signed bus stop.

Please allow customers not using the lift or ramp to exit first. The driver then will activate the lift or ramp for those who need to use it. If needed, the driver will help you unbuckle the wheelchair belts and position your chair on the lift. On the lift, lock your brakes and shut off the power on motorized wheelchairs. If possible, hold the handrails.

When you reach ground level, unlock your brakes or turn on your power switch and move away from the lift. Likewise, customers who stand on the lift should face outward and hold onto the handrails as the driver lowers the lift to ground level.

For more information about accessible Metro Bus Fixed Route service, call the Metro Bus Operations Manager at 320.529.4481, or email us.

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Travel Training

BIKE & BOARD

ABOUT BIKE AND BOARD

All fixed route Metro Buses are equipped with bicycle racks that can transport up to two bikes at a time. Bicycle riders have an easy way to safely get across town or just a few blocks with Metro Bus’s Bike & Board program. Take your bike with you on your bus trip. If the nearest Metro Bus route is beyond walking distance or inclement weather stops you from riding your bike, you can take your bike to the bus stop, load it on a Metro Bus and proceed on your way.

PERMIT REQUIRED

  • Before using the Bike & Board rack on a Metro Bus, a permit must be obtained from the Transit Center downtown.
  • The permit card costs $1.00.
  • Permits are issued after completing and signing a release form.
  • Bicycle riders must be at least 12 years of age to use the Bike & Board rack, unless accompanied by a permit-carrying adult.

USING THE RACKS

It is simple to use the Metro Bus Bike & Board rack. Simple instructions are printed directly on the rack mounted on the front of the bus. By following the instructions on the rack, your bike will be held securely in place.

The bike rack will hold most wheel and frame sizes including children’s bikes. Bikes can be loaded and unloaded from the outside first then the inside rack position. The bikes on the rack do not touch each other, the bus, or other vehicles.

Metro Bus is not liable for damage to the bicycle and other property connected to the bicycle, except in the event that Metro Bus is found to be negligent or at fault in an accident. Theft, damage, injury loading and unloading, acts by a third party, and all other incidents are solely the responsibility of the rider/cyclist.

For more information call 320.251.RIDE(7433) or email us.

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