This Code of Conduct applies to all customers who use Metro Bus services or facilities.
Some parts of the code are just common sense; others are dictated by state law.



  • Pay the right fare
    Failure to pay for your ride can result in a fine. Have your fare ready as you get on the bus or be prepared to show or use the proper ID.
  • Do not distract the driver or bother others
    Interfering with the safe operation of a transit vehicle is not only a bad idea, but hazardous to you and everyone else. If you threaten the operator or another passenger, you could end up in jail.
  • Be on Time
    Transit vehicles operate on a schedule and cannot wait for passengers to arrive.  Please arrive early for your scheduled departure.
  • Loitering
    Transit facilities are public locations with a specific purpose.  Loitering is prohibited at Metro Bus facilities.
  • Make the ride comfortable for everyone
    Designated seats at the front of every bus are reserved for seniors and customers with disabilities. Please surrender your seat to these customers when they board.
  • Say no to sprawl
    Your bag belongs on your lap, not taking up the seat next to you. If you’re standing, make room by moving to the back of the bus.
  • Strollers
    For safety reasons, please remove children from strollers.  Your stroller must be collapsed if it blocks the aisle.
  • Use headphones and respect others’ privacy
    Groove, jam, rock out – just realize that it’s your own soundtrack. Don’t share it with others.
  • Use your inside voice
    If you talk on your phone, remember that you’ve got a built-in audience. Be mindful of your language, keep your voice low and your call brief.
  • Use only G-rated words
    Using profanity or derogatory statements is not tolerated on buses, or at Metro Bus facilities.
  • Keep it clean
    Respect those who will ride after you. Keep your feet off the seats and take litter with you when you leave.
  • No eating, alcohol or drinks in uncovered containers allowed on buses
    You’re welcome to bring your morning coffee with you. Just make sure it’s in a container with a sealed lid – and take the container with you when you leave.
  • No Smoking!
    There is no smoking on buses, or in Metro Bus facilities (including e-cigarettes).
  • Be Careful
    Remember that transit buses do not have “stop” arms as school buses do.  Please do not cross in front of the bus.
  • Solicitations
    Do not offer for sale, sell and deliver, barter or exchange any goods, services or merchandise on the buses or at Metro Bus facilities.  Begging or panhandling is prohibited on buses and at Metro Bus facilities.
  • No shirt, no shoes – you know the rest
    Just like in stores and other businesses, please wear a shirt and shoes at all times.
  • Keep Fluffy in a carrier
    Pets are welcome on buses if they are kept in animal carriers. Service animals are exempt.