Metro Bus Dial-a-Ride is available for individuals with disabilities who are unable to ride Fixed Route buses. This is a shared ride, door-through-door driver assisted service, which requires advance reservations.


Users must complete an eligibility process before using the service. This process starts with completing an application. 


Click on the topics below to learn more to learn more about that topic.

Learn about Eligibility and Certification

Learn how to Schedule a Ride and about Subscription Trip Service

Download an Application or call 320.251.7433 to request an application

Download the Dial-a-Ride Service Guide


Dial-a-Ride Service Area

Dial-a-Ride service is available seven days a week.
Click image below to view larger Dial-a-Ride service area map.

Dial-a-Ride Map 










Service Hours

Dial-a-Ride operates comparable hours to fixed route. Specific times vary by geographic area. Generally this is:

Mon-Fri: 5:30 am- 9:00 pm

Sat: 8:00 am- 6:30 pm

Sun: 9:00 am- 6:00 pm

There is no service on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Service ends early on Christmas Eve. 

Call Center Hours


Reservations and changes to reservations are accepted:

Mon-Fri:6:30 am - 6:30 pm*

Sat-Sun 9:00 am - 5:00 pm


* During weekdays, staff is available to answer calls regarding cancellations and questions until 8 pm, and voicemail for cancellations will be checked until 8 pm.


Click here to download the Dial-a-Ride Riders Guide

Learn about riding Dial-a-Ride by downloading the Riders Guide.

Click for Detours & AlertsClick for College ServicesClick to Learn How to Ride Metro BusClick for Dial-a-Ride ServicesClick to Learn about U-Go Free Summer Youth PassClick to Catch the LinkClick to Purchase Passes Online