News & Events

Bus routes change August 21, Metro Bus responds to community need

ST. CLOUD (8/17/16) — Several Metro Bus routes will be changing on Sunday, August 21. These changes mark the first phase of a multi-year plan to improve public transit service within the St. Cloud area. The route changes are the results of the agency updating its long range transit plan.
“We are redesigning our routes to better serve the community’s needs now and into the future,” said Ryan Daniel, Metro Bus CEO.
Along with the route changes is a change to the current transfer policy. When more than one bus is needed to complete a trip the rider must request a transfer ticket from the driver. This transfer ticket is used for payment for the next bus. Current policy limits the use of the free transfer ticket to once within two hours. Effective August 21, transfers are free and valid for unlimited use within those two hours.
“We are updating our transfer policy to make our bus system more user-friendly,” said Tom Cruikshank, Chief Operations & Planning Officer for Metro Bus. “As our service area has grown, customers have needed to transfer to more buses to complete their trip. The new policy helps offset the inconvenience of transferring routes.”
The route changes scheduled for August 21 include minor changes to Routes 6, 7 and 9; significant changes to Routes 5, 11, 12 and 33 and the creation of a new Route 8. Metro Bus is also completing its conversion of route names to numbered routes. Buses have featured route numbers along with its historical route name since 2010. The printed bus schedules have used route numbers only since 2013. On Sunday, the buses themselves and Transit Center signage will change to route numbers only as well.
Those traveling downtown St. Cloud also may notice an increase in activity at the Transit Center because more routes will start and end there.
“To maximize the use of the Transit Center and the current bus lanes, some routes will be arriving or departing on the hour and 30 minutes after the hour,” said Cruikshank. “Others will continue to depart at 15 and 45 minutes after the hour.”
These route changes impact the Dial-a-Ride bus service. Dial-a-Ride is available for individuals with disabilities who are unable to ride the Fixed Route buses. This complimentary paratransit service is available within ¾ of a mile from fixed routes. When the Fixed Route service area expands, so does Dial-a-Ride. When the Fixed Route changes from five to seven days a week of service, Dial-a-Ride does the same. To learn more about the Dial-a-Ride service call 320.252.1010 or visit
Route changes effective August 21:
Minor changes to Routes 6, 7 & 9
·         Routes 6 & 7, serving east St. Cloud continues to hub from the Transit Center. Both routes will now serve the area of East St. Germain St. east of Hwy 10 to Cedar Square Apartments for every run. The headway for these two routes increases to 45 minutes. This is the time it takes to run the entire route from start to finish. This expands their service area and will improve on-time performance.
·         Route 9, serving southeast St. Cloud continues to hub from the Transit Center, and will now use Riverside Ave. for both outbound & inbound trips to improve on-time performance.
New Route 8
·         A new route will hub from the Transit Center and serve St. Cloud State University and the more southern portions of St. Cloud’s southeast side, seven days a week. This increases the Metro Bus service area.
Significant changes to Routes 5, 11, 12 & 33
·         Route 5 will continue to hub from the Transit Center and will now serve St. Cloud State University and Crossroads Center. It will cover Washington Memorial Dr., Roosevelt Rd, 22nd St. S. & Waite Park by 10th Ave. S., Sundial Dr. & 2nd St. S.
·         Route 11 will continue to hub from the Transit Center and serve St. Cloud State University. It will now serve the Lake George area and Cooper Ave. differently than before, as well as now serve Maine Prairie Rd., Goetten’s Way & 22nd St. S.
·         Route 12 will hub from the Transit Center. The route, which serves the Co. Rd. 75 area to the I-94 Interchange, will extend its current route north to serve St. Cloud State University and the Transit Center and south to Coborn’s Corp. and Marco. This route increases to hourly service, seven days a week & operates later in the evening than before.

Route 33 will connect Sauk Rapids to Crossroads Center without going to the Transit Center.
Enables more direct service from Sauk Rapids to St. Cloud Technical & Community College.


Summertime by George! Trolley cancelled tonight due to event cancellation.

ST. CLOUD (8/10/16) — The Wednesday night trolley will not be in service tonight due to the Summertime by George event being cancelled in anticipation of stormy weather. All other Metro Bus routes will be in service.

What happens to Metro Bus operations when there is a dangerous weather event?

Safety is our top priority. We stay in service as long as it is safe to do so.
Dangerous weather in the St. Cloud area may result in Metro Bus route delays.
Drivers are able to detour routes as they deem necessary when encountering unsafe road conditions, as with a flash flood or other weather event.
The driver notifies operations of the detour and supervisors continue to monitor the road and weather conditions. 


Ride Metro Bus free Saturday, July 30; buses to operate from Lady Slipper lot

ST. CLOUD (7/27/16) — All Metro Bus routes will be free to ride on Saturday, July 30 and buses will load and unload on 1st St. S. by the Lady Slipper Lot, one block west of the Metro Bus Transit Center.

Buses will be unable to access the Transit Center during the street closures for the Pioneer Place Takin’ It To The Streets Music Festival on Saturday. The Transit Center will be open for access to customer service staff, restrooms and vending.

“The safety and comfort of our riders is important to us,” said Ryan Daniel, Chief Executive Officer for Metro Bus. “Event organizers are providing a covered waiting area for our customers at the Lady Slipper Lot and Bernick’s, the presenting sponsor of the music festival, is sponsoring free rides on our entire Fixed Route system that day.”

This is the fourth year of this event, but the first time 1st St. S. has been closed, which prevents the buses from accessing the Transit Center.

“We’ve operated from the Lady Slipper Lot before during the summer of 2012, when we renovated the Transit Center. This will only be one day,” said Tom Cruikshank, Chief Operations & Planning Officer for Metro Bus.


Route RideAlong: Guided tours available for new Metro Bus routes

Rider Handout Schedule PDF

ST. CLOUD (7/7/17) — Metro Bus is hosting guided tours of new bus routes to help the public prepare for the route changes scheduled for August 21. The “New Route RideAlong” tours, which include Routes 5, 8, 11, 12 and 33, are scheduled for Tuesdays and Thursdays July 19-August 11 and Saturdays July 16, 23 and August 13.

All tours are free and board at the Transit Center, 510 1st St. N., St. Cloud. The Route 33 RideAlong also boards at the Crossroads Center bus shelter, because this route hubs from that location.
Participants have the opportunity to tour all of the new routes, or just the ones that interest them.



Free shuttle for Lemonade Concert and Art Fair, Route 11 also serves St. Cloud State

ST. CLOUD (6/20/16)—In partnership with St. Cloud State University Metro Bus will operate a special route between the university’s K-Lot and Barden Park for the Lemonade Concert and Art Fair Events, Thursday June 23. The event is part of the annual St. Cloud Granite City Days festival. The free shuttle will run approximately every 10 minutes, 10:15 am – 9:00 pm, starting and ended at K-Lot.

Additionally, Metro Bus Route 11 serves St. Cloud State University with its regular schedule, every 30 minutes. The ride between the Transit Center and SCSU is about 5 minutes. Cash fare is only $1.25 one way, with reduced fares available for seniors 65 and older and qualified people with disabilities.

View Free Lemonade Shuttle map here

View Route 11 schedule and map here 
View fare information here


Bus stops closed on 33rd Ave due to road construction

ST. CLOUD (6/8/16) — Summer brings sunshine, road construction and bus detours. Metro Bus Routes 1, 2, 3 and 33 will be detoured during the road construction on 33rd Ave, in St. Cloud.

Bus stops located between 2nd Street Wells Fargo up to Veteran’s Drive will be closed for the duration of construction.

“Buses that are able to move through the area are unable to safely stop to pick-up or drop off passengers due to the road being reduced to a single lane,” said Tom Cruikshank, Chief Operations & Planning Officer. “At this time there is not a better alternative due to the fluid nature of the construction project.”

Customers are encouraged to plan ahead to find an alternate route to their destinations and anticipate route delays through this area. Check Detours and Alerts regularly for updates.

Wednesday Night Summer Trolley runs for Summertime by George! event June 15-August 31

ST. CLOUD (6/6/16)— Thanks to a sponsorship by Quinlivan & Hughes, P.A., the Metro Bus trolley
will run every Wednesday night from 5-9:25 pm for the Summertime by George! event June 15-Aug. 31.
Cost is free to ride.

The trolley will make a loop between downtown and Lake George every 10 minutes, starting at 5 pm from the Metro Bus Transit Center, located at 510 1st St. S., St. Cloud. The last departure will leave at 9:25 pm from Lake George.

In addition to the Transit Center and Lake George, trolley stops are located near most downtown parking lots, River’s Edge Convention Center and Paramount Theater. Trolley stops are identified with a special “Summertime by George! Free Trolley” sign.

Click here for map and schedule for Wednesday Night Summer Trolley

Click here for more information about Summertime by George! 

Updates to route changes scheduled for August 21

ST. CLOUD (6/3/16) —To improve our service to the St. Cloud area several route changes are scheduled for August 21. Our new transfer policy, which will allow unlimited use for two hours, is also effective August 21. Compared to current routes, there are significant changes to Routes 5, 11, 12 and 33; minor changes to Routes 6, 7 and 9; and the creation of a new Route 8.

Please note that some of these route changes have been revised since they were unveiled in February. Click this link to access revised Route Maps and the new PDF with all timetables.

Summary of revisions to scheduled route changes:
1. Minor changes to how routes serve SCSU coming in to the Miller Center. (Reminder: Routes 5, 8, 11 & 12 will serve SCSU, 7 days a week, all year!)

2. Fewer changes to Routes 6 & 7.

  • Both routes will stay on Lincoln Ave. & will pull into the Shopko/Cash Wise parking lot like today, instead of being redirected to use 4th St. SE and the service road.
  • Both routes will serve Cedar Square Apartments on every run. (Route 7 will continue to operate M-F only.)
  • Routes are now listed as 45 minute headway instead of 30 minutes.

3. Fewer changes to Route 9. It will use Riverside Ave for inbound and outbound route. The rest of the route remains the same as today.

4. Route 12: Changed the paths of travel in the La Paz area and near Southside Park area.

Metro Bus is committed to providing safe, reliable & friendly public transportation service in St. Cloud, Sartell, Sauk Rapids and Waite Park. We have conducted outreach at popular bus stops and are making plans for “route demonstration days” in July and August. A new system map and print schedule brochures are in development, along with other promotional materials.


Metro Bus to educate public about new routes during 'Bus Stop Tour' this month

ST. CLOUD (5/11/16) — Metro Bus is hosting a series mobile meetings at key bus stops this month to educate the public about route changes scheduled for August 21. The public will have the chance to view the new route maps and have their questions answered by Metro Bus staff.

“We want to provide a variety of opportunities for people to learn about these route changes,” said Tom Cruikshank, Managing Director of Operations and Planning. “We are using the Metro Bus Trolley to take the show on the road, spending an hour at each location.”

Times and Dates may change due to poor weather. The most current schedule of events will be available at the Metro Bus Transit Center and online at

Bus Stop Tour
Located at the bus stops near these locations

Date andTime

1.     McStop, 4311 Clearwater Rd, St. Cloud
Stop located on 43rd St., St. Cloud
Thu, May 12, 7:30-8:30 am
2.     Shopko St. Cloud East, 501 Hwy 10, SE, St. Cloud
At shelter located in parking lot between Shopko & Cash Wise
Thu, May 12, 9-10 am
3.     La Cruz/La Paz, 530 16th St S, St. Cloud
Stop located on 16th St. S. , St. Cloud
Mon, May 16, 12-1 pm
4.     Park Meadows Apartments
Stop located on 2nd Ave S. and Park Meadows Dr., Waite Park
Mon, May 16, 2-3 pm
5.     Metro Bus Transit Center, 510 1st St. S., St. Cloud
Mon, May 16, 3:30-4:30 pm
6.     WACOSA, 320 Sundial Dr., Waite Park
Wed, May 18, 8:30-9:30 am
7.     Crossroads Center, 4101 Division St., St. Cloud
Wed, May 18, 10-11 am
8.     St. Cloud Hospital, 1406 6th Ave N., St. Cloud
Wed, May 18, 11:30 am-12:30 pm
9.     Crossroads Center, 4101 Division St., St. Cloud
Wed, May 25, 12-1 pm
10. Mobility Training Center, 700 West St. Germain St., St. Cloud
Wed, May 25, 1:30-2:30 pm
11. Opportunity Services, 1717 W. St. Germain St., St. Cloud
Tue, May 31, 11:30-12:30 pm
12. Crossroads Center, 4101 Division St., St. Cloud
Tue, May 31, 4:30-5:30 pm



Metro Bus extends Dial-a-Ride customer service hours

ST. CLOUD (4/29/16) — Starting Monday, May 1, Metro Bus Dial-a-Ride customers who need to cancel a ride can talk to a dispatcher until 8 pm on weekdays. Customers previously left cancellation messages after 6:30 pm on weekdays.

“We wanted to be more available to our customers,” said Nicky Lahr, operations manager for Metro Bus.

Metro Bus Dial-a-Ride will continue to take reservations and changes to reservations 6:30 am - 6:30 pm weekdays and 9 am - 5 pm weekends.

Metro Bus Dial-a-Ride is a shared ride service requiring advanced reservations for individuals with disabilities who are unable to ride the Fixed Route and require door-through-door, driver-assisted service. Users must complete a certification process before using the system. Last year, Metro Bus provided more than 133,000 rides on Dial-a-Ride.


Metro Bus to move forward with route changes in August

The ST. CLOUD (2/21/16) — The Metro Bus Board of Commissioners approved the route changes proposed for August after hearing input from community members at a public information meeting hosted by Metro Bus last Tuesday, April 19.

Overview of changes effective August 21, 2016
1. Changing Routes 5, 6, 7, 9, 11, 12 and 33.
2. Creating a new route: Route 8
3. Replacing Campus Clipper service with increased fixed route service 7 days a week, all year round— improving the connection between SCSU and the entire community.
4. Starting Dial-a-Ride Sunday service an hour earlier— first pickup at 8 am.
5. Expanding transfers to be valid for unlimited use in two hours.
6. Reducing SCSU contracted service: Late Nite Route 94 will be discontinued. Husky Shuttle Night Route 92 and Sundowner Route 93 will end earlier (except when Late Nite Route 95 operates). This is due to a change in our contract with SCSU, and not a result of the Long Range Plan.

More information aabout this project is available here.


Metro Bus to unveil proposed route changes at April 19 meeting

ST. CLOUD (4/13/16) — After working with a consultant gathering community input and planning for more than a year, Metro Bus is ready to share the details of its proposed plan for route changes at a public information meeting from 5:30-6:30 pm Tuesday, April 19 at St. Cloud City Hall Council Chambers.

“We want to build a system that best meets the needs of the community,” said Tom Cruikshank, Managing Director of Operations & Planning. “We are prioritizing the service requests received through the study process into a multi-phase plan. We focused on addressing what the community identified as most important and the greatest needs.”

The plan was developed after research involving focus groups, meetings with community leaders and business, onboard rider surveys and community open houses. The April 19 meeting is the first of a series of public information meetings to be held throughout the community. Staff is in the process of scheduling other locations and times.Features of  Metro Bus Route Plan 1.	Improve reliability and  on-time performance of routes. 2.	Respond to the community’s needs  by expanding service  to unserved and underserved areas.  3.	Improve access  to transit services. 4.	Increase ridership.

 Proposed Plan Highlights
• Implementation in four phases over a four-year period, with no route left untouched.
• Serving nearly every area that currently has service.
• Replacing looping routes with bi-directional service resulting in shorter ride times.
• Expanding service areas, including extending service to St. Joseph.
• Financing new service plan with increased funding from MnDOT, Metro Bus Service Expansion savings account, existing transit tax levy set by Commission, and future fare increases.

Proposed Phase 1 – August 21, 2016
1. Integrating Campus Clipper Routes 81-85 into base system, with year-round service to SCSU; increased frequency of some routes during fall and spring semesters.
2. Expanding service area along Route 12 to Marco and Coborn’s corporate headquarters in south St. Cloud and a new Route 8 to 27th Street SE/Sterling Heights in southeast St. Cloud.
3. Adding weekend service to Route 12, extending the route to SCSU and Transit Center.
4. Starting Dial-a-Ride Sunday service an hour earlier— first pickup at 8 am.

For more information about this project click here. 

The Federal Transit Administration requires transit agencies receiving federal funding to complete an updated long range plan every 5 years along with maintaining a 20 year planning horizon. The Metro Bus long range transit plan is a component of the St. Cloud Metropolitan Area Transportation Plan prepared by the St. Cloud APO.

Metro Bus to participate in tornado drill Thursday


ST. CLOUD (4/13/16) —In case of a severe weather event, Metro Bus is prepared to keep their riders and employees safe.

“Safety is our first priority,” said Tom Cruikshank, Managing Director of Operations and Planning for Metro Bus. “Thursday’s statewide tornado drills are an opportunity for us to practice our procedures. Don’t be surprised to see buses pulled over when the sirens sound at 1:45 and 6:45 pm. We are also practicing the drill at the Transit Center.”

What does Metro Bus do if there is a tornado?
When the sirens sound, the Metro Bus team pulls into action to implement their severe weather event plan.

Transit operations officials notify personnel of the weather event. Dispatchers radio the drivers. Drivers bring passengers to the safest place along their route. Transit Center staff lead customers to safe location.

“We want to assure the public that we are looking out for their best interest while using Metro Bus services during severe weather,” said Cruikshank. “In the case of an actual severe weather event, such as a tornado, there may be parts of town where we can’t go. Our team puts a plan in place to detour routes as needed, in addition to determining where our buses can remain in operation until we get the all-clear.”

New program to assist job seekers with transportation

ST. CLOUD (1/25/16)— Free bus passes are available to low-income individuals who are actively job-seeking or who have started a new job. The passes are part of a new program offered by Metro Bus and funded by a Morgan Family Foundation grant.

The Metro Bus Transportation Emergency Fund program provides bus passes to low-income individuals who need transportation for job-related activities during that transitional time between job-seeking and when they have the financial means to purchase their own bus pass (e.g. their first paycheck). As applicable, a 7-Day, 31-Day, or 10-Ride Metro Bus pass or Northstar Link Commuter Bus or Northstar Line Commuter Rail pass will be provided to an individual who can demonstrate need.

“This is a referral-based program,” said Debbie Anderson, who is coordinating the program at the Metro Bus Mobility Training Center. “Social service agencies will apply for the program on behalf of their clients. The agencies will screen for financial need and verify employment activity.”

More information about the program can be found here, and at the Metro Bus Mobility Training Center, 700 West St. Germain Street, Suite 100, St. Cloud, MN 56301.Or call the Mobility Training Center at 320.529.4497.


Metro Bus announces holiday service hours, reminds riders to plan for poor weather

 ST. CLOUD (11/30/15) — Metro Bus Fixed Route and Dial-a-Ride will be closed Christmas Day and New Year’s Day. It will operate a reduced schedule for Christmas Eve. To better meet the needs of the community, the reduced schedule is about two hours later than previous Christmas Eves.

Getting around in the winter requires extra planning for everyone. Riders should anticipate a little delay during poor weather conditions and times of high traffic congestion, such as shopping at Crossroads Center between Thanksgiving and Christmas, and consider taking an earlier bus to keep themselves on time. Those who drive are reminded to yield to buses merging in traffic.

Christmas Eve Last Runs
Route 1 at 4:45 pm
Route 2 at 4:45 pm
Route 3 at 4:45 pm
Route 4 at 5:15 pm
Route 5 at 5:15 pm
Route 6 at 5:15 pm
Route 7 at 5:45 pm
Route 9 at 5:15 pm
Route 10 at 5:12 pm
Route 11 at 4:45 pm
Route 12 at 4:55 pm -- ends at 9th Ave and 17th St. S. at 5:22 pm 
Route 21 at 5:15 pm
Route 22 at 4:45 pm
Route 31 at 5:15 pm
Route 32 at 5:30 pm
Route 33 at 5:20 pm -- ends at St. Cloud Hospital at 5:47 pm

Dial-a-Ride Last Pick-Ups Christmas Eve
Metro Bus Dial-a-Ride is not scheduling any rides after 5:30 pm
on Christmas Eve.

Weather-Related Closings
Riders can stay informed about weather-related closings on KCLD (FM 104.7), KNSI (AM 1450 & FM 103.3) and WJON (AM1240) radio stations. Notifications will be posted on its Facebook and Twitter accounts. Route-specific detours are posted online at


Public is invited to react to Metro Bus proposed transit plan Nov. 16-21

ST. CLOUD (11/6/15) — The public can help shape the future of public transportation in the St. Cloud area by attending and sharing input at one of seven meetings planned by Metro Bus. The meetings will be held at various locations in St. Cloud, St. Joseph, Sauk Rapids, Sartell, and Waite Park, November 16-21 and will cover the drafted long range transit plan as well as an overview of the current Dial-a-Ride service. The Saturday, Nov. 21 session at Whitney Senior Center is part of the St. Cloud 101 event hosted by the city of St. Cloud.

The Metro Bus meetings will be open house style without a formal presentation. The public is welcome to come and go as they need and staff will share information and answer questions on a one to one, or small group basis.

"The feedback gathered from these sessions will help put the final touches on our long range transit plan,” said Tom Cruikshank, Managing Director of Operations & Planning, who is leading this project at Metro Bus.

“We want to design a transit system that does a better job at meeting the transportation needs of this community now and for the future,” said Ryan Daniel, Metro Bus Executive Director. “Public input and support is extremely important to achieving this goal.”

 Metro Bus Open House & Feedback Sessions:

Monday, Nov. 16
SCSU (Atwood Memorial Center), St. Cloud
10:00 am -1:00 pm
Tuesday, Nov. 17
Transit Center, St. Cloud 
10:00 am -1:00 pm
Wednesday, Nov. 18
St. Joseph City Hall
2:00-4:30 pm
Thursday, Nov. 19
Independent Lifestyles, Sauk Rapids 
10:00 am -1:00 pm
Sartell City Hall 
4:00-7:00 pm
Friday, Nov. 20
Waite Park City Hall 
10:00 am -1:00 pm
Saturday, Nov 21
Whitney Senior Center
10:00 am-2:00 pm
This session is part of the
St. Cloud 101 course hosted by the City of St. Cloud
This spring, the St. Cloud Area Planning Organization hired consultants to assist Metro Bus with this project. The consultants and leadership from Metro Bus have met with local city officials and leadership from St. Cloud State University to learn about their immediate and long-term needs and plans. These sessions are one of many outreach activities the agency is conducting as part of updating its long-range plan.
April 2015:   Consultants and Metro Bus staff met with leadership from St. Augusta, St. Cloud, St. Joseph, Sartell, Sauk Rapids, Waite Park & St. Cloud State University.
May:   Consultants hosted focus group discussions with business & community leaders
July-Aug.:   Online Community Survey for St. Cloud, Sartell, Sauk Rapids & Waite Park
Sep.:   Onboard Rider Survey & Online Community Survey for St. Joseph
Nov.:   Community Meetings to get input on plan and proposed changes
Dec.:   Present draft plan to Metro Bus Board of Commissioners
2016 & beyond:        Public Hearings will be scheduled before any major changes to service
are implemented.



Metro Bus recognized as a leader within Minnesota transit industry

ST. CLOUD (10/28/15) — Last week, transit systems from around Minnesota and Wisconsin gathered at the MN/WI Public Transportation Conference in Duluth to learn about industry trends and best practices. Members of Minnesota Public Transit Association (MPTA) also recognized the outstanding accomplishments of their peers.
St. Cloud Metro Bus was named MPTA’s 2015 Minnesota Transit System of the Year. The agency also received the Management Innovation Award for its Mobility Training Center project.
“These awards recognize our employees’ commitment and dedication to providing top-notch service,” said Ryan Daniel, Metro Bus Executive Director. “It is an honor to be recognized by our peers.”
MPTA is a coalition of transit related entities that provides information on transit activities and advocates for transit initiatives throughout the state. The System of the Year award recognizes an organization that has demonstrated achievement in efficiency and effectiveness. The Management Innovation Award is presented to individuals or organizations that have implemented a project that is innovative to the field of transit or have established a creative new partnership, collaboration or other unique method of addressing transit and transit-related concerns of transit users. 


Metro Bus receives Innovative Solutions Award for Mobility Training Center project

ST. CLOUD (10/1/15) — The best and brightest were honored at BusCon’s Breakfast Awards Ceremony on Wednesday in Indianapolis, including the inaugural winners of METRO’s Innovative Solutions Awards.

Evolving from a successful Community Outreach and Travel Training program, St. Cloud Metro Bus Mobility Training Center is a unique facility that combines the elements of paratransit eligibility screening/ability assessments, travel training and community outreach into a single customer-friendly location. Since launching the Travel Training program six years ago, Metro Bus has developed mutually beneficial relationships within the network of care providers, senior living sites, social service agencies and organizations that support people with disabilities and seniors.

The Mobility Training Center is a resource for the whole community. Inexperienced bus riders can learn how to use our transit system within a controlled setting before venturing out on an active route. People with special needs will receive specialized training if they don’t qualify for Dial-a-Ride service.

“I attribute the success of this program to our team of dedicated transit professionals,” said Ryan Daniel, Executive Director of Metro Bus. “Without their talents and passion for the mission of meeting the transportation needs of our community, this recognition wouldn’t be possible.”

Among the staff that Daniel recognizes as key players in the development of the Mobility Training Center is Debbie Anderson, Community Outreach and Mobility Manager, and Tom Cruikshank, Managing Director of Operations and Planning.

“Debbie and her team worked directly with HMA architects to design the assessment course and to create this controlled learning environment,” said Daniel. “Tom managed the construction project with Winkelman Building Corporation. Tom’s keen eye and attention to detail ensured quality of craftsmanship within the facility. He also secured the long-term lease of the second floor, which offsets the operating expenses of having an additional facility.

These are the people responsible for the innovation that earned this project national recognition.”

In all, METRO honored four transit agencies for implementing a new initiative that helped them save money, run more efficiently, streamline operations, improve customer satisfaction and safety, or increase ridership.

Metro Bus Executive Director receives national honor — named one of Mass Transit Magazine's Top 40 Under 40

ST. CLOUD (9/18/15)—Mass Transit, the only magazine exclusively dedicated to public transportation, announces its Mass Transit Top 40 Under 40 list, honoring those professionals who have made significant contributions to the public transit industry. Honorees were judged on criteria that included job commitment, industry involvement and contribution, achievement in his or her position and innovation in his or her field. Metro Bus Executive Director Ryan Daniel, was named to this year's list.

Mass Transit Publisher John Hollenhorst. “The individuals chosen this year are exemplary in their respective areas and show a strong dedication that exemplifies the best of the best.”

“With an aging workforce and so many more retirements in our industry every year, it’s wonderful to see the high caliber of industry professionals in the next generation,” adds Editor Leah Harnack. “It was challenging to narrow it down, but we are confident that this exclusive Mass Transit Top 40 Under 40 list is made up of professionals who are not only extremely deserving of this honor, we expect they will continue to play a significant role in public transportation for decades to come.”

Winners will be showcased in the September/October cover feature of Mass Transit magazine and online at


Metro Bus seeks input from riders, part of long range plan update project

ST. CLOUD (9/4/15)— Metro Bus hopes learn more about its customers, their travel habits and needs through an on board survey Sept. 9 and 10. 

“To improve our service and update our long range transit plan we need input from many sources,” said Tom Cruikshank, Managing Director of Operations & Planning, who is leading this project at Metro Bus. “We received a fair amount of feedback with our online community survey and booth at Benton County Fair. Now we are asking forinformation from our riders directly.”

The last on board rider survey of this nature was in 2008, when Metro Bus last updated its long-range plan. Question range from identifying trip purpose to how many times they typically ride, as well as basic demographic information. The survey also asks riders to rate various aspects of the service, and a question about where to add new service.

This spring, the St. Cloud Area Planning Organization hired consultants to assist Metro Bus with this project. The consultants and leadership from Metro Bus have met with local city officials and leadership from St. Cloud State University to learn about their immediate and long-term needs and plans. This onboard survey is one of many outreach activities the agency is conducting as part of updating it long-range plan.

Metro Bus has been asked to explore expanding service to St. Joseph. It would require the city joining the transit commission. To help city officials and residents make an informed decision, Metro Bus will have a special online survey for St. Joseph residents this fall.

Dial-a-Ride No-Show Policy updated to align with national standards

New policy effective 8/20/15


A no-show occurs when an individual schedules a ride and fails to use the service by missing their scheduled ride or does not give sufficient cancellation notice (less than 2 hours).


If an individual receives more than five (5) no-shows in a 30-day period AND the no-shows equal more than 10% of their total trips scheduled for that 30-day period of time, they will be suspended. The 30-day period of time is determined by the date of the first no-show.


When an individual receives a no-show, a letter will be sent to them containing information about when the no-show occurred and will give instructions for how to appeal the no-show. Individuals have 10 business days from receipt of the letter to notify Metro Bus that they wish to appeal the no-show. The appeal may be in writing, by phone, or in person to Metro Bus. Metro Bus will reply in writing or by phone to the individual within 10 business days of receipt of the appeal notice with a determination of the validity of the no-show.


An individual who receives a sixth (6) no-show (and their no-shows equal more than 10% of their total trips for a 30-day period of time) will be notified by letter that they will be suspended. The suspension will go into effect fifteen (15) days from the date of the letter. Metro Bus administrative staff will issue the suspension.1st suspension – loss of Dial-a-Ride privileges for seven (7) days. 2nd suspension – loss of Dial-a-Ride privileges for fourteen (14) days. 3rd suspension – loss of Dial-a-Ride privileges for twenty-one (21) days. 4th suspension – loss of Dial-a-Ride privileges for thirty (30) days.


Individuals wishing to appeal the suspension may do so by notifying Metro Bus and attend the next Dial-a-Ride Appeal Committee meeting to discuss the reasons for the no-shows. During the time period of the appeal, the suspension will be put on hold. The Appeal Committee may either dismiss one or all of the no-shows or make a final determination to uphold the suspension.


If an individual goes one year without any suspensions (counting from the previous suspension’s start date), their next suspension will revert back to a 1st Suspension of seven (7) days.

The Dial-a-Ride Appeal Committee meets the third Tuesday of each month at 11:30 am at the Mobility Training Center, 700 W. St. Germain St., St. Cloud.


Metro Bus seeks community input for service planning, part of long range transitplan update project

ST. CLOUD (7/22/15) — What do you want bus service to look like in the St. Cloud area? What are your current transportation habits and needs? Metro Bus wants to know because it is in the process of updating its long range transit plan to accommodate the community’s changing transportation needs.

“Because this is a long-range plan, input is needed from a variety of sources to forecast what this community will look like in 10 years,” said Tom Cruikshank, Cruikshank, Managing Director of Operations & Planning, who is leading this project at Metro Bus. “We want to hear from local leaders as well as from those whose daily lives are affected by our transportation system.”

This spring, the St. Cloud Area Planning Organization hired consultants to assist Metro Bus with this project. The consultants and leadership from Metro Bus have met with local city officials and leadership from St. Cloud State University to learn about their immediate and long-term needs and plans. Additional community outreach activities are planned for this fall to get input from those who are current riders as well as the community at large.

“We anticipate receiving a lot of ideas and need feedback from the community to help us prioritize,” said Cruikshank. “For example, what’s more important to you: to change our routes to serve new areas, or to run our service later in the evening on the weekends?”

The community will have the opportunity to weigh in on such topics and give input about their transportation habits with an online survey. A link to the survey can be found on and is available until around August 21. The survey is intended for anyone who lives or travels in St. Cloud, Sartell, Sauk Rapids and Sartell areas.

“It’s just as important for us to hear from people who don’t ride the bus as from those who do,” said Cruikshank. “Maybe in some ways more, because we want to attract new people to our system and current riders will also have a voice with an onboard survey slated for after Labor Day.”

Metro Bus has been asked to explore expanding service to St. Joseph. It would require the city joining the transit commission. To help city officials and residence make an informed decision, Metro Bus will have a special online survey for St. Joseph residents later this summer.




Share feedback for public meetings

Interested citizens and agencies are invited to share comments at the meeting or in writing prior to the meeting. Mail written comments to: Metro Bus, 665 Franklin Ave. NE, St. Cloud, MN 56304. Comments also can be e-mailed to 

Special needs for public meetings

Accommodations will be made to enable people with special needs to participate in the meeting. Please contact Metro Bus early at 320.251.1499 or to make arrangements.

Metro Bus operates 7 days a week

There is no service on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Service ends early on Christmas Eve.

Not all routes operate 7 days a week view individual route schedules for exact times of service.

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