Eligibility & Certification
To be eligible for Dial-a-Ride an individual:
• Must be unable to board, ride, or disembark a Fixed Route Metro Bus, or access the Fixed Route system due to a combination of a disability and physical barrier (i.e. distance to bus stop, terrain, etc.)
• Uses a personal oxygen supply or ventilator.
Types of Certification
Unconditional: Year-round and under any condition.
Conditional: Under certain conditions based on a disability.
Temporary: When disability is temporary for a limited, specific amount of time due to post-operative recovery, broken bones, etc.
Non-Resident: When residing outside Metro Bus service area and meet eligibility criteria allows use of Specialized Service within the service area.
Visitor: When visiting and staying in Metro Bus service area. Must prove eligibility by presenting an identification card from their local public transportation program, or prove mobility impairments, such as use of a wheelchair or other mobility aid. Using the service longer than 21 days in a 365-day period of time requires completion of application.
Will receive an identification card that includes name, certification type and expiration date and the Specialized Service guide. Changes in disability status or address change must be communicated to Metro Bus.
Reapplying and Recalls
If an applicant is denied certification or recalled, the person may reapply if there are substantial changes in physical or mental capabilities.
Ineligible for Dial-a-Ride:
• A person requiring external life support equipment or immediate/emergency medical transportation.