Accessibility

All Metro Bus fixed routes are wheelchair accessible. ADA certified riders who need a PCA to travel on the Fixed Route are given a special ID card to show the driver. This card allows the PCA to ride free. Please call 252.1010 to request an ID for your PCA.  

BOARDING THE BUS

Customers requiring the lift or ramp should be prepared to board first. While waiting to board, position yourself 7 to 10 feet from the curb. This allows enough room for the lift or ramp to be deployed properly. Metro Bus Fixed Route drivers are trained in operating accessible features.

When the lift or ramp is lowered, the driver will indicate when it is safe to board. A lift will beep when it is in motion. If you use a wheelchair, we recommend that you back the chair onto the lift, however, it is acceptable to board facing the driver. Make sure your brakes are locked. Handrails are provided for extra safety. An attendant may ride on the lift with you and help you secure the safety belts.

Each accessible bus has two spaces for passengers in wheelchairs. These spaces include chair securements and safety belts for your protection. The driver is required to make sure your chair is secured. The lap belt should be used at all times, unless it is physically impossible to do so.

If more than two passengers in wheelchairs need the bus, the driver will tell any others when the next bus is scheduled to arrive. If the waiting time is longer than 30 minutes, the driver arrange an alternate vehicle to serve those customers.

EXITING THE BUS

As the bus approaches your stop, signal your driver by pulling the cord near the window you wish to stop.

Please allow customers not using the lift or ramp to exit first. The driver then will activate the lift or ramp for those who need to use it. If needed, the driver will help you unbuckle the wheelchair belts and position your chair on the lift. On the lift, lock your brakes and shut off the power on motorized wheelchairs. If possible, hold the hand rails.

When you reach the ground level, unlock your brakes or turn on your power switch and move away from the lift. Likewise, customers who stand on the lift should face outward and hold onto the hand rails as the driver lowers the lift to the ground level.

For more information about accessible Metro Bus service call the Metro Bus Customer Service Coordinator at 251.1499 ext. 119 or email us.

Bike & Board

Loading a bike is easyAll fixed route Metro Buses are equipped with bicycle racks that can transport up to two bikes at a time. Bicycle riders have an easy way to safely get across town or just a few blocks with Metro Bus’s Bike & Board program. Take your bike with you on your bus trip. If the nearest Metro Bus route is beyond walking distance or inclement weather stops you from riding your bike, you can take your bike to the bus stop, load it on a Metro Bus and proceed on your way.

Get Started With Bike & Board
You’ll need a Bike & Board permit. Before using the Bike & Board rack on a Metro Bus, a permit must be obtained from the Transit Center downtown. The permit card costs $1.00. Permits are issued after completing and signing a release form. Bicycle riders must be at least 12 years of age to use the Bike & Board rack, unless accompanied by a permit-carrying adult.

It is simple to use the Metro Bus Bike & Board rack. Simple instructions are printed directly on the rack mounted on the front of the bus. By following the instructions on the rack, your bike will be held securely in place.

The bike rack will hold most wheel and frame sizes including children’s bikes. Bikes can be loaded and unloaded from the outside first then the inside rack position. The bikes on the rack do not touch each other, the bus, or other vehicles.

Metro Bus is not liable for damage to the bicycle and other property connected to the bicycle, except in the event that Metro Bus is found to be negligent or at fault in an accident. Theft, damage, injury loading and unloading, acts by a third party, and all other incidents are solely the responsibility of the rider/cyclist.

For more information call 251.RIDE(7433) or email us at info@ridemetrobus.com.


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