All Metro Bus fixed routes are wheelchair accessible. ADA certified riders who need a PCA to travel on the Fixed Route are given a special ID card to show the driver. This card allows the PCA to ride free. Please call 252.1010 to request an ID for your PCA.
BOARDING THE BUS
Customers requiring the lift or ramp should be prepared to board first. While waiting to board, position yourself 7 to 10 feet from the curb. This allows enough room for the lift or ramp to be deployed properly. Metro Bus Fixed Route drivers are trained in operating accessible features.
When the lift or ramp is lowered, the driver will indicate when it is safe to board. A lift will beep when it is in motion. If you use a wheelchair, we recommend that you back the chair onto the lift, however, it is acceptable to board facing the driver. Make sure your brakes are locked. Handrails are provided for extra safety. An attendant may ride on the lift with you and help you secure the safety belts.
Each accessible bus has two spaces for passengers in wheelchairs. These spaces include chair securements and safety belts for your protection. The driver is required to make sure your chair is secured. The lap belt should be used at all times, unless it is physically impossible to do so.
If more than two passengers in wheelchairs need the bus, the driver will tell any others when the next bus is scheduled to arrive. If the waiting time is longer than 30 minutes, the driver arrange an alternate vehicle to serve those customers.
EXITING THE BUS
As the bus approaches your stop, signal your driver by pulling the cord near the window you wish to stop.
Please allow customers not using the lift or ramp to exit first. The driver then will activate the lift or ramp for those who need to use it. If needed, the driver will help you unbuckle the wheelchair belts and position your chair on the lift. On the lift, lock your brakes and shut off the power on motorized wheelchairs. If possible, hold the hand rails.
When you reach the ground level, unlock your brakes or turn on your power switch and move away from the lift. Likewise, customers who stand on the lift should face outward and hold onto the hand rails as the driver lowers the lift to the ground level.
For more information about accessible Metro Bus service call the Metro Bus Customer Service Coordinator at 251.1499 ext. 119 or email us.